Civil Service Customer Satisfaction Survey 2017

The results of a survey of Civil Service general public customers were published on 5 April 2017. The survey was undertaken by Ipsos MRBI on behalf of the Department of Public Expenditure Reform following an open tender process. The purpose of the survey was to ascertain satisfaction levels with services received, as well as more general perceptions of, and attitudes to, the Civil Service.

Surveys of general public customers are carried out every two years which meets a commitment in the Government’s Public Service Reform Plan 2014-2016 to “commission, deliver and disseminate the results of a Civil Service customer satisfaction survey”. There is also a commitment in the Civil Service Renewal Plan to “run regular surveys of Civil Service customers to more fully understand user experiences, expectations and requirements”. The results of the last survey were published on 6 May, 2015.